West Pharmaceutical Services
Recently Added Products
About Us
Pharmaceutical, biotechnology, generic and medical device companies trust West and our ability to deliver consistent high-quality and technologically advanced containment and delivery solutions. We share their commitment to improving health for patients worldwide.
Shipping Policy
DELIVERY; RISK OF LOSS: All sales are F.O.B. point of manufacture. Shipping dates are estimates only which are not guaranteed
and are based upon prompt receipt from Buyer of all necessary shipping and other information. Delivery of ten percent more or less than
the quantity specified shall constitute fulfillment of the order. West reserves the right to make delivery in installments, which shall be
separately invoiced and paid for by Buyer when due per invoice, without regard to subsequent deliveries.
Claims for shortages or other errors in delivery must be made in writing to West within 10 days after receipt of shipment and failure to
give such notice will constitute unqualified acceptance and a waiver of all such claims by Buyer. Claims for loss or damage to equipment
in transit by common carrier must be made to the carrier and not West.
Return Policy
1. Refunds are not permitted except due to West quality or manufacturing defects, which West has acknowledged and granted written credit authorization. Quality and Manufacturing defect acknowledgement can take up to 90 days after request for refund. In the event West acknowledges and agrees that there is a defect, we ask that customer destroys any remaining non-conforming product rather than returning it to West, unless otherwise instructed by West.
2. Refunds are permitted for West fulfillment errors (incorrect item shipped and/or incorrect quantity shipped In the event West acknowledges and agrees that there was a fulfillment error, West will provide a refund for the amount paid by customer for the incorrect item or incorrect quantity shipped, and in such event, we ask that customer destroys any remaining non-conforming or incorrect product rather than returning it to West, unless otherwise instructed by West.
3. Returns are not permitted for any products purchased online. Credits will only be granted for scenarios (1) and (2) above and where governed by local law.